Home / Blog

Integritie Blog


IBM FileNet P8 Security - Concepts and Considerations


27/05/15 - Written by Paul Marlborough, Senior Technical Consultant, Integritie

With over 10 years' experience designing, developing and building a wide variety of ECM solutions from single server scanning implementations to highly available fully distributed and integrated systems for major blue chip companies, Paul has a wide and comprehensive understanding of all aspects of ECM technology.



There are many different options when it comes to choosing how to set up your security on a FileNet object store also on IBM Content Navigator or WorkplaceXT, if you are using the IBM provided web based interface. The subject of security is a vast and complex one so I am going to just touch on the basics.

Read full article






The Developing Trends of ECM


15/4/15 - Written by Andrew Stinchcombe-Gillies, Director of BPO, Integritie

Andrew has over 20 years' experience working with organisations to achieve quantifiable business growth through implementation of scalable and repeatable single-view solutions.



There has never been a more exciting time to be in the business of Enterprise Content Management (ECM). The convergence of technological and cultural trends make ECM the place to be for BPO organisations if you want to stand on the front line of business process improvement and information governance. But with so many innovations and advances, it can be difficult to know which industry trends will take you and your clients on a path to success and which ones will lead to a dead end. Here are three important trends in ECM to consider as you map your path forward.

Read full article






KC Online Case Manager: Robustness and Best Practice in Case Management


1/4/15 - Written by Shaun McDowall, Technical Consultant, Integritie

Shaun is a customer-centric technologist with a deep understanding of document-based business processes which has been developed over several years. He is passionate about using technology to reduce costs whilst improving the user experience. Shaun has helped many individuals and organisations to overcome their technical and human challenges in the quest for streamlined document processes.


Integritie's KC Online portfolio comprises a number of class-leading technologies which are designed to help organisations and individuals achieve their goals. Teams need access to tools which help them remain productive while giving them a competitive edge. Our KC Online Advanced Case Manager is cost-effective, scalable and fully-featured. It is also underpinned by proven technologies and can be implemented in our KC Online cloud or on customer premises.

Previously my colleague Andrea wrote in this blog about one of our customer implementations of KC Online Case Management within O2 Telefonica. This month, I thought I'd focus on a particular aspect of our KC Online Case Management solution: the Checklist.

Read full article






Controlling and Realizing Value from Unstructured Data


25/3/15 - Written by Aaron Quainton, Project Manager, Integritie

Aaron is a Project Manager within the Professional Services division of Integritie. Aaron manages 20+ project at any one time with clients based around the world. These projects include; SMC4, KC Online, CMS, Kofax, Hyland OnBase, DataCap, SharePoint to name but a few. Aaron's role is to ensure projects are delivered on time, within budget and to the customer's satisfaction.


What is Unstructured Data?

Unstructured data can be defined as "content that does not conform to a specific, pre-defined data model". It tends to be the human-generated and people-oriented content that does not fit neatly into database tables. At present it is argued whether there is a black and white divide between unstructured/structured data – however many sources tend to take the standpoint that structured data exists in a relational database.

In 2013 Gartner predicted that enterprise data growth would exceed 800 percent by 2018. With the growth of unstructured data, such as multimedia files, pdf documents and scanned images businesses are finding management of unstructured data to be a necessity.

Read full article






SMC4 - New Features and Functions


17/3/15 - Written by Phil Bryant, Product & Solutions Development Manager, Integritie

Phil is the Product & Solutions Development Manager at Integritie and has over 25 years' experience in the IT industry. Phil and his team are responsible for the development of the KC Online functionality. Phil works with our extensive customer base to understand their current and future requirements and ensuring the best possible experience when using KC Online.


This blog outlines the lateset new features that have been released in the KC Online Smartest Managment C4 (SMC4) product. These features have been developed based in conjunction with new and existing customers to extend the products capabilities in meeting their requirments to help them manage social media.

Read full article






KC Online Case Management


11/2/15 - Written by Andrea Mellor, Professional Services Manager, Integritie

Andrea has over 30 years' experience in the IT Industry with more than 20 years in the ECM arena. Andrea has a development background which holds her in good stead when working with the technical teams and Customers alike. Her role with Integritie is to ensure all Integritie Service Projects are delivered on time, within Budget and most importantly to the satisfaction of the Customer.



O2, part of the Telefonica Group, faced a challenge in managing the expediential growth and management of customer letters, emails and other communications, impacting the time required to reply to customers. It was clear to O2 that automation of the call centre and communication capture process was required.

O2 wanted a solution that could manage the entire process as a 'case', from receipt of the enquiry through to resolution and response. It was also important to retain critical customer correspondence in a single, secure location to support future customer service requests. O2 selected Integritie's case management solution, built on the capabilities of the IBM Enterprise Content Management Portfolio.

Read full article






Engagement Through Social Media - Extending Your Reach


4/2/15 - Written by Dean Oxley, SMC4 Product Manager, Integritie

Dean Oxley is the SMC4 Product Manager at Integritie, by being the first point of contact for our extensive customer base Dean works to understand their requirements ensuring the best possible experience when using SMC4. Dean also has 5 years experience of Project Management and is a Prince 2 Practitioner.



Surprisingly, despite the benefits provided by multiple platforms like Facebook, Twitter, LinkedIn, and YouTube, businesses are still not taking advantage of these channels. As such they lose out on free advertising, customer feedback and real-time business R&D. In addition, many of the businesses that use social media are not utilizing it effectively and try to shoe horn difficult ideas in to their social media presence.

For organisations that do use social media, many of them try to utilize it as a sales driving mechanism. It is very difficult for social media to be an effective medium to drive sales and be a source of new customers by itself.

Read full article






Social Media and Content Anayltics


28/1/15 - Written by Sam Clive, Pre-Sales Technical Consultant, Integritie

Sam Clive is a Pre-Sales Technical consultant who on a day to day basis works with a large customer base to understand and develop project requirements. He also has previous experience with all things digital marketing, design and social media.



For the vast majority of companies, if they are not engaging with their customers on social media, they are falling behind their competitors. Customer satisfaction is so important to potential buyers, and with the rise of company pages on social media it is incredibly easy for customers to view what others are thinking.

A somewhat innocuous complaint, handled badly and publically, can often lead to much larger issues. "Going Viral" is now a common phrase, and can mean both positive and negative for the company on the end of it. A marketing dream is for the latest business communication to hit the spot and be shared beyond their wildest dreams across social media and the wider web, however can be a PR disaster if it's the wrong thing.

Read full article






Digital Mailroom - The Paperless Office Has Come of Age


21/1/15 - Written by James Gannaway, Director of Products and Solutions, Integritie

James has over 14 years' experience working with organisations to help bring structure, control and efficiency to the capture and management of enterprise wide 'unstructured content'.


Ever since the dawning of the digital revolution organisations have stove for the taming, if not elimination, of paper from their businesses. From the early days of microfilm and microfiche through to bulky high volume scanners, businesses have endeavoured to wrestle the handling, distribution and archival of paper and to achieve the panacea of the "Paperless Office".

Whilst technological fads have come and gone, and overall the use of paper has declined, the promised land of the "Paperless Office" still remains as elusive today as it did in the 80's and 90's. The potential of reduced operational costs, increased staff efficiency and the ability to bring compliance to the retention of paper still beckons organisations today, as much as it has over the last three decades, however the dawning of this new paper free era might finally be just around the corner.

Read full article






Digital Transformation

14/1/15 - Written by Elizabeth Rhodes, Global Director Insurance Solutions, Integritie

Elizabeth has over 20 years' experience working with Insurance organisations to release substantial annual savings by taking complex business challenges and converting into simple, sustainable business centric solutions.



2015 has arrived. We find ourselves entrenched within a digital transformation. Question is, will you embrace it to do more with less? Or will you place yourself and your teams in the challenging position of forcing unpalatable choices which may result in a "trade off" between saving money and delivering none linier company profit?

Ask yourself, can your organisation afford not to embrace an OnPremise or SaaS digital transformation?

Read full article






Protecting Your Brands Assets

9/1/15 - Written by , COO, Integritie

Stef is a proven leader and transformation manager, with over 35 years of experience in running divisions of entire companies. Stef's role is to make Integritie the number one choice by Customers in our chosen market worldwide.


Integritie is at the forefront of bringing technology to help Companies protect their Brand Image and equally as important their physical assets such as stock.

By using the world’s leading software operating products such as Filenet & I2 and combining that with the application layers Integritie have developed, it is now possible to identify any change in Customer or Market reaction to a Company's image whilst the Company can also "sweep" the internet and test reaction to their Marketing.

Read full article






Mobile Access to Your ECM Platform

10/12/14 - Written by Lewis Nancarrow, Technical Systems Integrator, Integritie

Lewis Nancarrow is an ECM Technical Specialist with over 10 years ECM experience and over 5 years ECM Cloud experience in operational and technical consulting. Lewis has a proven track record within the implementation, design and development of large-scale ECM Cloud deployments.


There is a lot of excitement, positive and negative, about mobile devices both in the work place and as a customer platform.

Customers and employees are increasingly mobile and a majority of companies are aware and focused on supporting the growing number of users who interact via mobile devices, such as smart phones and tablets.

Read full article






Content Analytics - Gaining Insights from the Noise

19/11/14 - Written by James Gannaway, Director of Products and Solutions, Integritie

James has over 14 years' experience working with organisations to help bring structure, control and efficiency to the capture and management of enterprise wide 'unstructured content'.


For the past twenty years organisations have strove for the goal of achieving the mythical 'paperless office' with many coming close to this vision and panacea through the introduction of Enterprise Content Management (ECM) solutions and the scanning of physical documents, the archival of emails and the capture of social media messages.

Having wrestled the 'paperless office' beast, this has left organisations scratching their heads wondering what this battle was for and what true business benefit this gained. Visionary organisations now find themselves with vast repositories of digital 'information' in the form of scanned images, emails and electronic documents with no more ability to make confident decisions based on facts than in the old days of physical filing cabinets.

Read full article






Financial Insurers and Social Media - An Effective Way to Communicate and Comply

12/11/14 - Written by Debra Leibowitz, Sales Executive, Integritie

For the last 25 years, Debra Leibowitz, Regional Sales Manager at Integritie has enabled Financial Service and Insurance organizations to better leverage, manage, and control Enterprise Wide Content throughout the entire content lifecycle from creation to retirement. Additionally, Ms. Leibowitz has enabled her clients to analyze enterprise content for the purpose of making informed strategic business decisions by providing best of breed solutions.


The use of social media is growing exponentially worldwide. With this said the following statistics are not unexpected: (From Statista – The Statistics Portal)

  • Currently, there are more than 1.6 billion social network users worldwide with more than 64% of internet users accessing social media services online

  • Current industry data indicates that more than half of the internet users in North America are social network users. In the United States, these figures amount to more than 160 million users who access social networking sites via any device at least once per month

  • Read full article






The HR Opportunity for BPO

29/10/14 - Written by Andrew Stinchcombe-Gillies, Director of BPO, Integritie

Andrew has over 20 years' experience working with organisations to achieve quantifiable business growth through implementation of scalable and repeatable single-view solutions.


Business Process Outsourcing (BPO) has long been the strategic choice for companies looking to achieve cost reductions while improving their service quality, increasing shareholder value and focusing on their core business capabilities. With rapid globalisation transforming business operations across industries, BPO industry is poised for unprecedented growth. However, most global enterprises prefer to tread this path with caution as it involves great risk, especially for the customer related processes. Organisations undertake stringent due diligence and performance mapping before zeroing in on the most capable vendor for outsourcing their critical processes.

Read full article






Three ways of making the information in your content repositories more accessible

22/10/14 - Written by Shaun McDowall, Technical Consultant, Integritie

Shaun is a customer-centric technologist with a deep understanding of document-based business processes which has been developed over several years. He is passionate about using technology to reduce costs whilst improving the user experience. Shaun has helped many individuals and organisations to overcome their technical and human challenges in the quest for streamlined document processes.



Organisations need a holistic approach to managing their content. My fellow-contributors to this blog have written about many of the tools and processes which Integritie have developed to encourage and foster this, helping to ensure that regulatory and compliance obligations are met in a cost-effective and sustainable manner.

Our world-class ECM platform KC Online, which can be hosted either in our cloud or on organisations' premises, has been welcomed by many who continue to reap the benefits of its secure storage and rich set of features. Our platforms are under continuous development and we are constantly seeking better ways to engage and delight our customers.

I'm going to touch on three of KC Online's features which are often missed by administrators but which all add value to repositories and make them more usable.

Read full article






SMC4, Social Media Solution and Your Organisation.

15/10/14 - Written by Dean Oxley, SMC4 Product Manager, Integritie

Dean Oxley is the SMC4 Product Manager at Integritie, by being the first point of contact for our extensive customer base Dean works to understand their requirements ensuring the best possible experience when using SMC4. Dean also has 5 years experience of Project Management and is a Prince 2 Practitioner.



In this blog I outline where SMC4,Integritie's social media solution fits within the social media market place and how SMC4 differentiates itself.

While Integritie provides an extensive ECM in the Cloud capability, this focuses on the SMC4 social media solution module.

Read full article






Supporting FileNet in the Cloud

24/9/14 - Written by Nick Richardson, Technical Services Manager, Integritie

Nick Richardson is the Technical Services Manager at Integritie and has over 10 years’ experience in a Technical Support and Managed Services environment. Nick and his team support Integritie’s large customer base which is made up of 350 customers over 32 countries.



When choosing Integritie's KC Online FileNet in the cloud solution, customers' have the option to select from two types of support cover. The 'Standard' contract provides coverage Monday to Friday, 9am to 5:30pm and our 'Extended' contract provides full coverage 24 hours a day 7 days a week.

These support contracts provide Integritie's customers with full access to our Service Desk, which has been built on the ITIL principles and delivers a world class service to both our domestic and international customers through the delivery of reactive and proactive support services.

Read full article






Top 5 Reasons for Utilising Social Media

17/9/14 - Written by Sam Clive, Pre-Sales Technical Consultant, Integritie

Sam Clive is a Pre-Sales Technical consultant who on a day to day basis works with a large customer base to understand and develop project requirements. He also has previous experience with all things digital marketing, design and social media.



Utilising social media should be a necessary part of every businesses marketing plan, there is no other way to have your messages reach millions of people, all over the globe, in such a quick and efficient way. Businesses that are still using social media in an ad-hoc way are quick to put a damper on this statement, as they are yet to see the true potential that it can offer.

This article outlines the top 5 reasons for why businesses should be utilising social media, and how Integritie can help bring control to these processes through SMC4.

Read full article






Integritie's KC Online Cloud

10/9/14 - Written by Andrea Mellor, Professional Services Manager, Integritie

Andrea has over 30 years' experience in the IT Industry with more than 20 years in the ECM arena. Andrea has a development background which holds her in good stead when working with the technical teams and Customers alike. Her role with Integritie is to ensure all Integritie Service Projects are delivered on time, within Budget and most importantly to the satisfaction of the Customer.



The Integritie KC Online Cloud delivers all of the features and functions of a traditional 'on premise' FileNet Content Management solution, while avoiding the need for capital expenditure and removing the costs of FileNet servers, helpdesk staff, FileNet software upgrades, support fees, backups and day to day management. Integritie deliver a fully functional and totally secure document management solution.

Read full article






ECM Solutions for Insurance

3/9/14 - Written by Elizabeth Rhodes, Global Director Insurance Solutions, Integritie

Elizabeth has over 20 years' experience working with Insurance organisations to release substantial annual savings by taking complex business challenges and converting into simple, sustainable business centric solutions.



Over the years, the operating landscape for customer facing Insurance organisations has changed beyond recognition. Many organisations have grown through merger or acquisition and have often inherited legacy data and repositories.

Integritie uses technology to advance your business objectives and provides turnkey solutions with the reassurance of offering both on premise and off premise solutions.

Read full article






FileNet In The Cloud - How Flexible & Secure Is It?

27/8/14 - Written by Stef Nienaltowski, COO, Integritie

Stef is a proven leader and transformation manager, with over 35 years of experience in running divisions of entire companies. Stef's role is to make Integritie the number one choice by Customers in our chosen market worldwide.



There is a lot of discussion on the subject surrounding the commitment a company has to make by moving into a cloud providers facility, the perception some people have is that they will be locked in to a provider and potentially moving from that provider can be difficult, making it hard to get out of the Cloud.

Integritie provide a flexible and secure FileNet Cloud service, which is easy to migrate to, and provides the highest data security levels required for businesses.

Read full article






Top 10 reasons for moving to the Cloud

20/8/14 - Written by Ian Wilson, Senior Technical Consultant, Integritie

Ian Wilson is a Solution Architect with over 20 years’ experience in delivering systems to Blue Chip customers, and for the past 10 years has been hand-picked by IBM to provide consulting expertise to some of their key ECM implementations around the UK. Ian is passionate about turning Integritie's KC Online offering into the world leading Content Cloud product.


Integritie’s customers are already reaping the benefits of having their FileNet Content in the Cloud. We constantly seek feedback about what KC Online has achieved for their business, and from this we have now compiled a list of the Top 10 reasons for moving to the Cloud.

Read full article






Making the move to ECM in the cloud: It’s easier than you think!

6/8/14 - Written by Paul Marlborough, Senior Technical Consultant, Integritie

With over 10 years’ experience designing, developing and building a wide variety of ECM solutions from single server scanning implementations to highly available fully distributed and integrated systems for major blue chip companies, Paul has a wide and comprehensive understanding of all aspects of ECM technology.



The term the cloud has become more and more prevalent in recent years but the concept has been around for some time, it essentially refers to the concept of de-centralisation of your IT infrastructure. Technological advances in internet speeds, document storage costs and flexibility of virtual machines has come together to offer a solution which can transform the speed effectiveness and cost of ownership of a document management solution.

Read full article






Cloud-Based ECM: Driving Down Costs and Increasing Profits

21/7/14 - Written by Shaun McDowall, Technical Consultant, Integritie

Shaun is a customer-centric technologist with a deep understanding of document-based business processes which has been developed over several years. He is passionate about using technology to reduce costs whilst improving the user experience. Shaun has helped many individuals and organisations to overcome their technical and human challenges in the quest for streamlined document processes.



"Documents drive business processes". It's an oft-repeated fact which is true, regardless of the size of the business. Processing documents is not generally considered to be the most "sexy" IT discipline, especially when compared to the advances we see in fields such as robotics, 3D-printing and 'wearable' technologies.

There has been a quiet revolution taking place in the back-office however, and what was just "dark and dusty document management" has become an interesting mix of form and function which can deliver real value and measurable savings on the bottom line.

Read full article






Traditional on-site ECM deployments vs ECM within the Cloud

9/7/14 - Written by Lewis Nancarrow, Technical Systems Integrator, Integritie

Lewis Nancarrow is an ECM Technical Specialist with over 10 years ECM experience and over 5 years ECM Cloud experience in operational and technical consulting. Lewis has a proven track record within the implementation, design and development of large-scale ECM Cloud deployments.



As organizations and departments struggle to manage an ever-growing volume of unstructured business data, they need to develop a strategy for effective ECM management, & BPM applications across the enterprise, Is the migration to cloud based solutions Inevitable?

Read full article





SMC4 - Integrities Social Media Complaints Solution Powered by IBM Filenet and Content Analytics

25/6/14 - Written by David Littler, CTO, Integritie

With over 20 years’ experience in operational and technical consulting helping organisations enhance their operating models and improve business performance. David has a track record of leading and delivering technology strategies, product design and development, and the implementation of large-scale programmes.



SMC4 is a powerful social media complaints solution that is powered by IBM FileNet and IBM Content Analytics. SMC4 enabled companies to take back control of their social media activity, help protect brand reputation and increase customer satisfaction.

Read full article





FileNet Lift and Shift into KC Online Cloud

12/6/14 - Written by Courtney Janes, Marketing Manager, Integritie

Courtney is Integritie's Marketing Manager, and handles everything from our offline presence through promotional material, to our online presence using social media and email marketing. Courtney also organizes world wide conferences, events and webinars.



KC Online is an out of the box, ready to use cloud service, where new customers are on boarded within 72 hours of customers signing KC Online contracts. KC Online is totally secure and always available 24/7/365.

Read full article





Yale University: To the Cloud or not to the Cloud?

28/5/14 - Written by Courtney Janes, Marketing Manager, Integritie

Courtney is Integritie's Marketing Manager, and handles everything from our offline presence through promotional material, to our online presence using social media and email marketing. Courtney also organizes world wide conferences, events and webinars.



Yale University, at the IBM Content Event in New York, discussed the upgrade of their FileNet solution into the FileNet Cloud.

Read full article





FileNet In the Cloud: It's Much More than Software as a Service

13/5/14 - Written by Stef Nienaltowski, COO, Integritie

Stef is a proven leader and transformation manager, with over 35 years of experience in running divisions of entire companies. Stef's role is to make Integritie the number one choice by Customers in our chosen market worldwide.



Integritie have reduced the significant cost of using the IBM FileNet solution so that companies can now save dramatically and get an instant return on investment. Our Cloud solution called KC Online delivers in 72 hours a world class FileNet facility that is always available and totally secure.

Read full article




Regina Police Service SMC4
Case Management
Cumberland Building Society KC Online
social media capture
government cloud
RAC Cloud
avivia Cloud